‹ Iso Analytics

Account Deletion & Data Retention

Version date: 2026-09-01

You can permanently delete your Iso Analytics account from inside the app at any time. No email, phone call or support ticket is required.

How to delete your account

  1. Open the app and sign in.
  2. Go to the More tab.
  3. Tap Privacy Center.
  4. Tap Delete my account.
  5. Read the summary, type the confirmation and confirm.

Export first

Deletion cannot be undone. Export a full copy of your organization, roster, evaluations, priorities and mission history from the Privacy Center before you delete.

What is permanently removed

  • Your sign-in identity, profile name and email address.
  • Organizations and teams you own, including identity, goals and settings.
  • Player profiles, evaluations, archetypes, roles and development priorities.
  • Player missions, progress history and generated reports.
  • Guardian consent records tied to your organization.
  • Staff invitations you created.

What may be retained

  • A minimal deletion-confirmation record proving the request was completed.
  • Billing, tax and accounting records required by law.
  • Security and fraud-prevention logs, de-identified where possible.
  • Aggregated, non-identifying usage statistics that cannot be traced back to you.

Timing

Your account and owned records are removed from live systems immediately. Encrypted backups roll over within 30 days, after which deleted data is no longer recoverable.

If you are staff on someone else's team

Deleting your account removes your access and your personal profile. Records that belong to the organization (players, evaluations you entered on the organization's behalf) remain with that organization, which is the data controller for its roster.

Subscriptions

Deleting your account does not cancel an App Store subscription. Cancel in your Apple subscription settings first — see the Subscription Terms.

Retention schedule

RecordRetention period
Account profile dataActive account, then deletion on request
Team and player dataActive roster, then archived or deleted by the organization
Parent/guardian consent recordsPending legal review
Audit logsPending legal review
Support ticketsPending legal review
Billing and subscription recordsPer tax and accounting requirements
Security logsPending legal review
BackupsRolling backup window, then overwritten
Deleted-account recordsDeletion confirmation record only

Contact

We reply within two business days.